PRIVACY POLICY

When you access or use the Omni Home Comfort Applications, register with us, provide personal information, or communicate with Omni Home Comfort, you are explicitly agreeing to the terms outlined in this Privacy Policy. This includes the collection, use, storage, and potential international transfer of your personal information.

It’s important to note that this Privacy Policy affects your rights and responsibilities under the law. If you do not agree to these terms, please refrain from accessing or using the Omni Home Comfort Applications, providing us with personal information, or communicating with us.

Registration Information:
When you register on the Omni Home Comfort Applications or place an order for our Products or Services, we will collect personal information from you. This may include, but is not limited to, your name, address, phone number(s), and email address(es).

Please note that when selecting a user/account name, it must adhere to certain guidelines. It should not be vulgar or otherwise offensive, infringe upon any trademark or proprietary rights of others, or violate any terms governing the use of products or services accessible through the Site or the Terms of Use of the Site.

Omni Home Comfort reserves the right, at its sole discretion, to deny user access to the Omni Home Comfort Applications or our Products and Services without notice, for any reason or no reason at all.

Financial Information:
Financial information refers to the details you provide to us, including your bank account number, routing number, debit or credit card number, and related billing information (collectively referred to as “Financial Information”). This information is necessary for processing payment for the purchase of a Product or Service that you have requested.

By submitting your Financial Information, you consent to us sharing this information with Authorized Third Party Service Providers as necessary to support and process your transactions, as well as with your credit card issuer and banking institution.

For security purposes, we advise against entering Financial Information into your profile except in the designated fields provided for that purpose.

User Generated Content:
The Omni Home Comfort Applications may include review or chat areas, as well as other message or communication mechanisms intended to facilitate interaction with Omni Home Comfort and others, or to allow you to post content (referred to as the “Communication Services”). It’s important to note that any information you share while engaging with the Communication Services becomes publicly accessible, becomes the property of Omni Home Comfort, and may be redistributed by us.

When using the Communication Services, exercise caution and discretion regarding the disclosure of your personal information in submissions or postings. Please be aware that there is no expectation of privacy when participating in these services. If you choose to post content such as messages, reviews, or photos, understand that any personally identifiable information included in such content may be accessible to registered users or visitors of the Omni Home Comfort Applications or Communication Services. We have no control over how these users may utilize your personally identifiable information.

While we reserve the right to monitor activities and content associated with the Communication Services, we are not obligated to do so. However, we retain the right to take action regarding any content, including material that we deem inappropriate. For further details regarding appropriate use of these Communication Services, please refer to our Terms of Use.

Information Collected Through Technology:
In addition to any personal information or data you choose to provide us, we and our third-party service providers employ various technologies, including cookies, pixel tags, web beacons, browser analysis tools, and web server logs, to collect and track certain information. While you use our Omni Home Comfort Applications, your browser and devices interact with servers operated by us, our business partners, and service providers to record and manage your activities and fulfill your requests (referred to as “Usage Information”).

We gather a wide range of information from cookies and similar technologies. This includes data from the devices you use to access our Omni Home Comfort Applications, such as your operating system type, mobile device model, browser type, domain, system settings, language preferences, and the country and time zone of your device. Such information is routinely transmitted by browsers to web servers.

Additionally, we collect your IP address or another unique identifier (referred to as a “Device Identifier”) from the computer or device you use to access the Omni Home Comfort Applications (each referred to as a “Device”). A Device Identifier is a number automatically assigned to the Device, which our systems use to identify it. We may also gather information about the website you visited before and after accessing our Omni Home Comfort Applications, provided such information is accessible through your browser, Device, or other means.

We utilize this Usage Information for various purposes, including enhancing and improving the functionality of the Omni Home Comfort Applications.

Information collected from cookies and related technologies is stored in web server logs and within web cookies and other tracking mechanisms on your Device(s). These stored data are then transmitted back to the Omni Home Comfort Applications by your Device(s). The servers hosting these logs and managing the cookies and tracking mechanisms are operated by us, our business partners, or our service providers.

For instance, when you visit the Omni Home Comfort Applications, we and our service providers may place cookies or other tracking mechanisms on your Device(s). These cookies and tracking mechanisms enable us to recognize you upon your return to the Omni Home Comfort Applications and may track and target your interests, including on third-party sites. This allows us to provide a customized experience, such as delivering personalized advertisements on other websites like Facebook. Additionally, cookies and tracking mechanisms aid us in detecting certain types of fraud.

“Cookies” and similar tracking mechanisms use minimal data sent to your browser or Device to store information about your account, preferences, and usage of the Omni Home Comfort Applications. Some cookies contain serial numbers that enable us to link your activity within the Omni Home Comfort Applications with other information stored about you in your profile or related to your interactions with the Omni Home Comfort Applications.

Cookies can be categorized as either temporary or persistent. “Session” cookies are temporary and are used for various purposes, such as managing page views. Typically, your browser deletes session cookies once you close it. On the other hand, “persistent” cookies are more permanent and remain stored on your computers or mobile devices even after you close your browser. We use persistent cookies for tasks like retrieving certain information you have previously provided.

If you want to adjust how we use cookies and related technologies regarding your use of the Site, you can visit the “Cookie Settings” link in the footer of our webpages. It’s important to note that:
(a) Cookie preferences may not always be permanent, so you may need to opt out periodically (e.g., once per year), especially if you clear your cookie cache.
(b) Modifying your cookie preferences may result in us being unable to deliver personalized online advertisements to you, and it may affect your experience within our platforms.

Pixel tags and web beacons are small graphic images strategically placed on the Omni Home Comfort Applications or within our emails. These elements help us track specific actions you take. Whenever you access the Omni Home Comfort Applications or open our email messages, these pixel tags and web beacons generate notifications of your actions to us or our service providers. Through these tools, we can gauge responses to our communications and enhance the Omni Home Comfort Applications and promotional efforts.

Additionally, we utilize embedded scripts, which are programming codes designed to gather information about your interactions with the Omni Home Comfort Applications, such as the links you click on. These codes are temporarily downloaded onto your Device from our web server or a third-party service provider. They remain active only while you are connected to the Omni Home Comfort Applications and are deactivated or deleted afterward.

In our apps for iPhone, iPad, and other Apple iOS devices, we employ HTML5, which is another method of collecting, tracking, and storing information. Unlike traditional browser cookies, HTML5 cookies can track users across websites but are not stored in browser cookie files. Currently, there is no known method for users of mobile devices to remove HTML5 tracking and storage.

In many instances, the information we collect using cookies and similar tools is utilized in non-identifiable ways, without reference to personal information. For example, we analyze data collected about Omni Home Comfort Application users to optimize our Products and Services and understand traffic and usage patterns. However, in some cases, we associate the information gathered through cookies and related technologies with personal information. Whenever we link Usage Information or a Device Identifier with your personal information, we treat it as such.

Information You Provide About a Third Party:
When you utilize communication features within the Omni Home Comfort Applications, such as sending invitations to friends, the information you provide (such as names and email addresses) is solely used to facilitate the communication and is not utilized for any other marketing purposes, unless we obtain consent from the recipient or explicitly state otherwise. It’s important to note that when you use any “send-to-a-friend” functionality on the Omni Home Comfort Applications, your email address may be included in the communication sent to your friend.

Information We Collect from Third Parties:
We may receive personal information from third parties who have purchased our Products and Services on your behalf or recommended them to you. For instance, realtors who have sold or rented you your home may provide us with your name, address, phone number(s), and email address(es). Additionally, we obtain information from other trusted sources to update or supplement the information you have provided or that we have collected automatically. This may include data used to validate or update your address, as well as other demographic and lifestyle information.

We utilize this information to ensure the accuracy of the data we collect, to personalize our communications, and to inform you about products, services, and offers that may be of interest to you. Furthermore, we use this data for internal business analysis and other legitimate business purposes.

Third Party Analytic Technologies:
We employ third-party analytic and tracking tools to gain insights into the usage of the Omni Home Comfort Applications, enhance their effectiveness, and deliver more targeted advertising to you. These third-party companies utilize technologies such as cookies, pixel tags, and other methods to collect and store anonymous information, including the time of your visit, pages viewed, duration spent on each page, Device Identifiers, type of operating system used, and other websites you may have visited.

These companies may merge the data collected from your interactions with the Omni Home Comfort Applications with information obtained from other sources, utilizing this combined data to send you specific marketing or other communications. It’s important to note that we do not have access to, nor control over, the use of cookies or other tracking technologies employed by these third parties.

If you wish to exercise control over the collection and use of your data by these third-party tools, you can visit: www.aboutads.info

Among the analytic and tracking tools we utilize are Google Analytics and Google Analytics Advertising. The Google Analytics Advertising features may include:

Remarketing
Google Display Network Impression Reporting
Google Analytics Demographic and Interest Reporting
Integrated services requiring Google Analytics to collect data via advertising cookies and anonymous identifiers
To manage your Google accounts, you can visit: www.google.com/settings/u/0/ads/authenticated

If you prefer to prevent Google Analytics from using your data, Google offers the Google Analytics opt-out browser add-on, accessible at: tools.google.com/dlpage/gaoptout/

Please note that exercising these options may affect your experience with our services and the effectiveness of the advertising you receive.

HOW WE USE AND SHARE YOUR INFORMATION
We utilize your information, including personal information, in accordance with applicable laws, for various purposes:

1. To enable you to register and create an account and profile on the Omni Home Comfort Applications (and elsewhere).
2. To fulfill and facilitate any repair or replacement obligations owed to you in connection with any home service plan covering your property, including sending you maintenance communications.
3. To share your information (including for marketing and other purposes) with our affiliates and subsidiaries, where appropriate.
4. To deliver, provide, and process payment for a Product or Service you have requested.
5. To enable you to provide us with feedback.
6. To administer promotions you enter into, such as contests or sweepstakes.
7. To facilitate your participation in our Communication Services (where available on the Omni Home Comfort Applications).
8. To allow your participation in any surveys.
9. To prevent transactional fraud and other illegal activities and to protect the rights, property, and safety of us, you, and others.
10. To alert you to changes and updates in our Omni Home Comfort Applications’ policies, Products, or Services.
11. To send you communications (including targeted marketing and promotional offers) that may be of interest to you, such as emails or text messages about Omni Home Comfort and its affiliates and subsidiaries and their products or services.
12. To customize, measure, and improve products, services, content, and advertising, including generating internal reports about the use of our Omni Home Comfort Applications.
13. To personalize your overall experience with Omni Home Comfort.
14. To enforce our Terms of Use.
15. For testing, research, and product development.
16. To respond to law enforcement and regulatory requests or as required by applicable law, regulation, or court order.
17. In connection with a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other transaction involving some or all of our assets that include your information.
18. For certain other purposes disclosed at the time you provide your information.
19. As otherwise set forth in this Privacy Policy.

Transactional Communications:

We may periodically send you communications related to your account, orders, and other transactional matters concerning the Omni Home Comfort Applications (or its affiliates and subsidiaries). These communications may include requests, order confirmations, invoices, renewals, or customer service notifications. Additionally, we may send you service-related announcements, such as notifications about temporary service suspensions for maintenance, delays in product delivery, or service issues with items you may have ordered.

Please note that you cannot opt out of receiving these communications, as they are essential for managing your account and ensuring the smooth functioning of our services. They are not promotional in nature but are crucial for facilitating your interactions with Omni Home Comfort.

Authorized Third Party Service Providers:
We may engage third-party service providers (“Authorized Third Party Service Providers”) to assist us in operating our business and managing the Omni Home Comfort Applications, or to administer activities on our behalf. In such cases, we may share your information with these Authorized Third Party Service Providers to facilitate the provision of services and enhance your experience with Omni Home Comfort.

Third Parties Who Recommended our Products and Services:

From time to time, we may share information about your use of our Products or Services with third parties who have either purchased these Products or Services on your behalf or recommended them to you. For example, this may include realtors who sold or rented you your home. This sharing of information is intended to provide these third parties with insights into your interactions with the Products or Services they have recommended or purchased for you.

Electronic and Direct Mail Promotional Offers:
Omni Home Comfort, along with our affiliates and subsidiaries, may occasionally send you promotional emails and direct mailings containing special offers related to our Products and Services. Additionally, we may send such communications on behalf of third-party marketing partners if we believe the offers may be of interest to you.

If you prefer not to receive emails or direct mail regarding special promotions or offers, you can opt out by following the instructions provided in the CHOICE AND OPT OUT section below.

Telemarketing:
If you have provided us with your telephone number, Omni Home Comfort, along with our affiliates and subsidiaries, may use it to contact you for various purposes, including:

    (a) Following up on your order.
(b) Marketing renewals or other Products or Services to you.

If you would rather not receive marketing phone calls from us, you have the option to opt out. Please refer to the CHOICE AND OPT OUT section below for instructions on how to do so.

Third Party Tracking and Advertising:
We may permit third-party companies to display advertisements or gather certain anonymous information on our behalf when you visit the Omni Home Comfort Applications. These companies may utilize non-personally identifiable information, such as clickstream data, browser type, time and date of visit, and the subject of advertisements clicked or viewed, to deliver advertisements about products and services that may interest you. During your visits to the Omni Home Comfort Applications and other websites, these companies typically employ cookies or third-party web beacons to collect such information.

If you would like more details about how advertisers use tracking technologies and your options to refuse the cookies used for tracking your activities, you can visit thenai.org.

Co-Branded Areas:
Certain sections of our Omni Home Comfort Applications may be presented to you in collaboration with third parties, such as advertisers offering products and services or rewards programs (referred to as “Co-Branded Areas”). These Co-Branded Areas will clearly identify the relevant third party involved. If you choose to register for the products or services offered within these Co-Branded Areas, you may be providing your personal information to both us and the associated third party, or we may directly provide your personal information to the third party.

In the case of Co-Branded Areas, your information will be subject to this Privacy Policy as well as the privacy policy and practices of the third party involved. It’s important to note that we are not responsible for the privacy practices of these third parties. Therefore, we recommend reviewing the individual privacy policies of each company with whom you establish a relationship, including third-party sponsors or advertisers within a Co-Branded Area.

Feedback:
Any comments, feedback, or materials you submit to us, including testimonials, images, reviews, questions, suggestions, or ideas (collectively referred to as “Feedback”), will be received and treated by us on a non-confidential and unrestricted basis, except to the extent such Feedback is subject to certain restrictions under applicable law.

In accordance with all applicable laws and this Privacy Policy, Omni Home Comfort, along with its affiliates and subsidiaries, will have the freedom to use, display, perform, distribute, copy, adapt, and promote the Feedback in any medium, without compensating you. This includes using all ideas, concepts, know-how, techniques, or methodologies contained in the Feedback for any purpose, such as developing, marketing, and selling our Products and Services.

By submitting Feedback, you agree that it will not violate any third party rights, including confidentiality, copyright, trademark, privacy, or other personal or intellectual property rights, and it will not cause harm to any person or entity. You also agree that your Feedback will not contain any libelous or otherwise unlawful, threatening, abusive, or obscene material, nor will it contain viruses, commercial solicitations, or any form of “spam.”

Sweepstakes, Contests and Promotions:
We may occasionally organize sweepstakes, contests, and other promotions (referred to as “Promotions”) that require registration. By participating in any Promotion, you agree to abide by the official rules that govern that specific Promotion.

If you opt to enter a Promotion, your personal information may be shared with third parties or made public as necessary for the administration of the Promotion, and as mandated by law or permitted by the official rules of the Promotion. Additionally, any personal information you provide to us for the purpose of participating in a Promotion will be handled by us in accordance with the terms outlined in this Privacy Policy.

Legal Matters; Safety:
We may access and disclose your information, including any communications sent or received by you (such as the contents of videos, chats, messages, or other communications posted in or made available through the Communication Services), and any other information we may have about you or your account, without your consent as permitted or required by law. This includes situations such as court orders or subpoenas, or when necessary to prevent or investigate suspected fraud, violations of our Terms of Use, or activities that appear to be illegal and could expose us to legal liability.

Furthermore, we may disclose your information and communications in accordance with applicable law and this Privacy Policy in situations where we believe it to be necessary:

    (a) In emergencies involving potential threats to the physical safety of any person or property, if we believe your information is related to that threat, or
    (b) If we deem it inappropriate in relation to your conduct on the Omni Home Comfort Applications or when using the Communication Services.

Sale or Transfer of Business or Assets:
In the event that we or any of our businesses are sold or disposed of as a going concern, whether through a merger, sale of assets, or any other means, or in the event of insolvency, bankruptcy, or receivership, personally identifiable information (including all personal information) of our customers and visitors to our Omni Home Comfort Applications may be one of the assets sold or merged as part of that transaction. Additionally, information about our customers and registered users may also be disclosed in connection with a commercial transaction where we or any of our businesses are seeking financing, investment, support, or funding.

ACCESS TO YOUR INFORMATION:
If you have an online account with us, you have the option to resign, deactivate, or manage your account at any time by visiting the My Account section on our website. Should you wish to update the personal information or Financial Information you provided to us, you can do so by contacting our Customer Care Department.

Even if you choose to deactivate your account, please note that we may retain certain information associated with your account for various purposes. These purposes include analytical purposes, recordkeeping integrity, fraud prevention, dispute resolution, enforcement of our Terms of Use or other policies, compliance with technical and legal requirements, and ensuring the security, integrity, and operation of our Omni Home Comfort Applications.

Furthermore, if certain information has already been shared with third parties as described in this Privacy Policy, the retention of that information will be subject to the privacy practices of those third parties.

CHOICE AND OPT OUT
To opt-out of marketing communications or to request to be added to our Do Not Call List or our Do Not Mail List, you can use one of the following convenient methods:

Electronic Promotional Offers:
If you prefer not to receive emails regarding special promotions or offers, you can:
    (a) Click the unsubscribe link provided in the footer of any email.
    (b) Call our customer care team at 217-403-9039.

Direct Mail Promotional Offers:
If you do not wish to receive promotional offers through direct mail, you can,
Call our customer care team at 217-403-9039.

Telemarketing:
If you do not want to receive marketing phone calls, you can:
    (a) Call our customer care team at 217-403-9039.
    (b) Request to be added to our Do Not Call list when you receive a call from us.

SMS Programs:
If you have opted to receive certain notices and announcements via text message (SMS) through Omni Home Comfort’s service notification program or promotional text program, you can opt out of continuing to receive these communications by texting STOP to the SMS number used by Omni Home Comfort to contact you.

Brand-Specific Communications:
If you receive marketing communications from Omni Home Comfort or one of our affiliates, you must opt-out individually from each of the brands from which you are receiving brand-specific marketing communications.

Service Communications:
Please note that even if you opt out of receiving promotional electronic or direct mail offers, we may still send you service notifications by email or direct mail that are related to your account(s) and the Products and Services you have requested or are currently enrolled in.

IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
Links to other websites and communities:
Please note that hyperlinks may be provided to access external or third-party websites and communities. It’s important to understand that these external or third-party websites and communities are not under our control and are therefore not subject to this Privacy Policy. We recommend reviewing the privacy policies of each such website and community to understand how your information will be utilized.

Security:
We take the security of your information seriously and maintain physical, electronic, and procedural safeguards to protect its confidentiality and security. When you transmit information to us electronically, the Omni Home Comfort Applications utilize Secure Sockets Layer (SSL) encryption to protect your credit card number, name, and address, ensuring that only we can decode your information. However, while we strive to protect your information, no data transmission can be guaranteed to be 100% secure. Therefore, we do not guarantee or warrant the security of any information you transmit to or from the Omni Home Comfort Applications, and you do so at your own risk.

We advise you to keep your password secure and not to disclose it to anyone. Additionally, it’s recommended to log off your account and close your browser window after finishing your visit to an Omni Home Comfort Application, especially if you’re using a shared or public computer.

California and Virginia Resident Privacy Rights:
If you are a resident of California or Virginia, you may have additional privacy rights regarding the collection, use, and disclosure of your personal information under applicable law. For more information on these rights, please visit our Privacy Notice for California and Virginia Consumers.

A Note to International Users:
The Omni Home Comfort Applications operate in the United States. If you’re located outside of the United States, please note that any information we collect will be transferred to, processed, and stored in the United States. Data protection laws in the United States may differ from those in your country, and your personal information may be subject to access requests from US government authorities, courts, or law enforcement agencies according to US laws. By using the Omni Home Comfort Applications or providing us with any information, you consent to this transfer, processing, and storage of your information in the United States. You also agree to the application of United States federal and Tennessee state law in all matters concerning the Omni Home Comfort Applications and this Privacy Policy.

Children’s Privacy:
The Omni Home Comfort Applications are primarily intended for general adult audiences and are not directed or intended for children under the age of sixteen. We do not knowingly collect personal information from individuals under sixteen years of age. If you are under sixteen, please refrain from registering or providing personal information on the Omni Home Comfort Applications. If we become aware that a user under sixteen has provided personal information, we will take steps to remove that information from our systems. Additionally, we do not knowingly sell or share personal information of individuals under the age of sixteen.

Changes to the Privacy Policy:
We may update this Privacy Policy periodically. The most recent version will always be posted on the Omni Home Comfort Applications, with the “Effective Date” listed at the top of the Policy. If there are any material changes to the Privacy Policy or how we handle your personal information, you will be notified either by a change in the Effective Date or by receiving a copy of the updated Privacy Policy with a revised Effective Date. By accessing the Omni Home Comfort Applications or engaging with us after the Effective Date, you are deemed to consent to our then-current Privacy Policy for information captured after that date.

Disputes:
Your visit to the Omni Home Comfort Applications and any dispute over privacy are subject to this Privacy Policy and our Terms of Use, including provisions regarding limitations on damages, dispute resolution, and the application of United States and Illinois state laws.

No Rights of Third Parties:
This Privacy Policy does not establish rights that can be enforced by third parties or necessitate the disclosure of any personal information pertaining to users of the Omni Home Comfort Applications to third parties.

Contacting Us:
If you have any questions about this Privacy Policy, or the practices of the Omni Home Comfort Applications and Communication Services, please email us at info@omnihomecomfort.com

Last Updated: April 27, 2024